Privacy Policy
Privacy Policy
1. Introduction
Welcome to Lorcavino.
At Lorcavino, we respect your privacy and recognize the importance of protecting your personal information. We are committed to handling customer information responsibly, maintaining transparency, and providing a secure and reliable online shopping experience.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, browse our products, place an order, or communicate with our customer support team.
For the purposes of this Privacy Policy, "we," "us," and "our" refer to the company operating the Lorcavino brand.
By accessing or using our website, you acknowledge that you have had the opportunity to review this Privacy Policy. Where consent is required by applicable law, we will request it separately.
2. Company Information
For transparency, our business and contact information is provided below.
Brand Name
Lorcavino
Legal Company Name
Liuzhou Qipuyujing E-Commerce Co., Ltd.
Business Address
Room 27-3, Unit 2, Building 13, Evergrande Yujingwan, No. 8 Heyuan Road, Yanghe Avenue, Yufeng District, Liuzhou, Guangxi 545000, P.R. China
Customer Support Email
service@lorcavino.com
3. Personal Information We Collect
The personal information we collect depends on how you interact with our website and services.
3.1 Information You Provide Directly
We may collect information that you voluntarily provide when you:
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Place an order or complete a purchase.
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Create or manage a customer account.
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Contact our customer support team.
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Subscribe to marketing communications.
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Participate in promotions, surveys, or other activities.
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Submit feedback or communicate with us.
Depending on the interaction, this information may include:
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Full name.
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Email address.
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Telephone number.
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Shipping and billing addresses.
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Order and transaction details.
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Product preferences and purchase history.
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Customer service messages and correspondence.
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Other information you voluntarily provide.
3.2 Payment Information
When you make a purchase, payment-related information is processed through the payment providers available at checkout.
Depending on the payment method, relevant information may include transaction references, payment status, billing details, and other information necessary to process your transaction.
We do not intend to collect or store complete payment card security credentials, such as your full card security code (CVV), through our ordinary customer support systems.
Payment providers process payment information according to their own privacy policies and applicable security requirements.
3.3 Information Collected Automatically
When you visit or interact with our website, certain technical and usage information may be collected automatically through cookies, server logs, pixels, and similar technologies.
This information may include:
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Internet Protocol (IP) address.
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Browser type and version.
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Device type and operating system.
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Website pages visited.
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Time and duration of visits.
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Referral sources.
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Clicks and browsing interactions.
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Shopping cart and website activity.
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General website performance information.
We may use this information to maintain website functionality, improve performance, understand customer interactions, detect security issues, and enhance our services.
3.4 Information From Third Parties
We may receive certain information from trusted third-party service providers and business partners, including:
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Payment processing providers.
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E-commerce and website technology providers.
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Analytics service providers.
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Advertising and marketing platforms.
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Shipping and fulfillment providers.
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Fraud prevention and security services.
The information received may help us process orders, verify transactions, coordinate deliveries, improve website performance, and provide customer support.
Third parties may process personal information according to their own privacy policies and applicable legal requirements.
4. How We Use Personal Information
We use personal information for legitimate business purposes and other purposes permitted by applicable law.
These purposes may include:
Order Processing & Fulfillment
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Processing purchases and payments.
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Confirming orders and providing transaction updates.
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Coordinating shipping and delivery.
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Managing returns, exchanges, and refunds.
Customer Support
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Responding to questions and requests.
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Investigating order-related concerns.
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Providing after-sales assistance.
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Communicating important service information.
Website Operations
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Maintaining website functionality.
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Improving navigation and user experience.
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Troubleshooting technical issues.
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Protecting website security and preventing fraudulent activity.
Analytics & Improvement
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Understanding website traffic and shopping behavior.
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Evaluating website performance.
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Improving product presentation and services.
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Developing better customer experiences.
Marketing & Advertising
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Sending promotional communications where permitted.
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Measuring advertising performance.
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Providing relevant promotional content.
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Managing advertising preferences and applicable opt-out requests.
Legal & Business Requirements
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Complying with applicable laws and regulations.
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Responding to lawful requests from authorized authorities.
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Establishing, exercising, or defending legal claims.
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Protecting our rights, customers, and business operations.
5. Cookies & Similar Technologies
We may use cookies and similar tracking technologies to support website operations and improve your browsing experience.
Cookies are small data files stored on your device when you visit a website.
Depending on their purpose, cookies may include the following categories:
5.1 Strictly Necessary Cookies
These cookies support essential website functions, including:
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Shopping cart functionality.
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Checkout operations.
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Website security.
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Session management.
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Essential website navigation.
These technologies may be necessary for the website to operate properly.
5.2 Analytics Cookies
These cookies help us understand how visitors use our website.
They may provide information about page visits, website interactions, traffic patterns, and general performance.
5.3 Preference Cookies
These cookies may remember certain preferences, such as language settings or other browsing choices, to improve your experience.
5.4 Advertising Cookies
These technologies may be used to measure advertising performance, understand campaign effectiveness, or provide advertisements that may be more relevant to your interests.
Where required by applicable law, non-essential cookies and similar technologies will only be activated after obtaining the necessary consent.
You can manage certain cookie preferences through available website controls or your browser settings.
Please note that disabling certain cookies may affect website functionality.
6. Analytics & Advertising Services
We may work with third-party analytics and advertising providers to understand website activity, evaluate marketing performance, and improve our services.
These providers may use technologies such as:
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Cookies.
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Tracking pixels.
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Web beacons.
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Advertising identifiers.
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Similar measurement technologies.
Depending on the services used and your privacy preferences, these technologies may collect information about your device, browsing activity, interactions, and advertising engagement.
Third-party providers generally operate under their own privacy policies and terms.
Where required by applicable law, we will provide appropriate choices regarding targeted advertising and relevant data-sharing activities.
7. How We Share Personal Information
We may disclose personal information to certain third parties when reasonably necessary for business operations, service delivery, or legal compliance.
These parties may include:
Service Providers
Companies that assist with website hosting, technical maintenance, customer support, and business administration.
Payment Providers
Payment processors and financial service providers that facilitate secure payment transactions.
Shipping & Fulfillment Partners
Logistics providers and delivery partners that help process and deliver customer orders.
Analytics & Advertising Partners
Service providers that help us understand website performance and measure advertising effectiveness.
Professional Advisors
Legal, accounting, compliance, and other professional advisors where necessary.
Legal Authorities
Government agencies, regulators, courts, or other authorized parties when disclosure is required or permitted by applicable law.
Certain disclosures may be considered a sale, sharing, or targeted advertising activity under specific privacy laws. Where applicable, we will respect the privacy choices and opt-out rights required by those laws.
We do not represent that all third-party disclosures fall into the same legal category.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, subject to applicable legal requirements.
Retention periods may depend on:
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The nature of the information.
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The purpose for which it was collected.
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Order and transaction requirements.
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Customer service and dispute resolution needs.
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Applicable tax, accounting, and recordkeeping obligations.
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Legal claims and regulatory requirements.
When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, where appropriate and legally permitted.
9. Data Security
We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include access controls, security procedures, system monitoring, and the use of trusted service providers.
However, no electronic transmission or data storage system can be guaranteed to be completely secure.
While we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.
10. Your Privacy Rights & Choices
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.
These rights may include:
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Right to Know: Request information about the categories of personal information we collect and how it is used.
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Right to Access: Request access to certain personal information we maintain about you.
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Right to Correction: Request correction of inaccurate personal information.
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Right to Deletion: Request deletion of eligible personal information, subject to applicable exceptions.
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Right to Data Portability: Request a copy of certain personal information in an appropriate format where required by law.
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Right to Opt Out: Opt out of certain sales, sharing, or processing activities involving targeted advertising where applicable.
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Right to Withdraw Consent: Withdraw consent for processing activities where processing is based on consent.
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Right to Non-Discrimination: Exercise applicable privacy rights without unlawful discriminatory treatment.
The availability and scope of these rights depend on the privacy laws applicable to your location and circumstances.
How to Submit a Privacy Request
To exercise an applicable privacy right, please contact us at:
Please describe your request and provide sufficient information for us to understand and verify it where legally required.
We may request additional information when reasonably necessary to verify your identity or clarify your request.
We will review and respond to eligible requests within the timeframes established by applicable law.
Where permitted by law, you may also designate an authorized agent to submit certain requests on your behalf.
11. Browser Privacy Signals & Global Privacy Control
Some browsers and privacy tools support signals designed to communicate users' privacy preferences.
These may include Global Privacy Control (GPC) and other browser-based privacy settings.
Where required by applicable law, we will recognize and process valid GPC signals as requests to opt out of relevant personal information sales, sharing, or targeted advertising activities.
The scope and effect of these signals will depend on applicable legal requirements and the processing activities involved.
Other browser signals, including Do Not Track, may not have a universally accepted interpretation. We will handle these signals in accordance with applicable requirements.
12. Marketing Communications
We may send promotional emails or other marketing communications where permitted by applicable law.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.
Please note that even after unsubscribing from marketing communications, you may continue to receive essential transactional or service-related messages, such as:
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Order confirmations.
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Shipping notifications.
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Refund updates.
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Important account or service notices.
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Responses to customer support requests.
These communications are necessary to support your purchases and interactions with our website.
13. International Data Transfers
As an online business, we may work with service providers and business partners located in different countries or regions.
As a result, personal information may be processed or transferred across international borders.
Where required by applicable law, we will take appropriate measures to ensure that international transfers are handled in accordance with relevant data protection requirements.
These measures may include appropriate contractual safeguards or other legally recognized transfer mechanisms.
14. Children's Privacy
Our website and services are not directed to children under the age of 13.
We do not knowingly collect personal information directly from children under 13 without legally required authorization.
If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted, we will take reasonable steps to address the situation, including deletion where appropriate.
If you believe a child has provided personal information to us, please contact our customer support team.
15. Third-Party Websites & Services
Our website may contain links to third-party websites, applications, or services.
These external services are operated independently and may have their own privacy policies and data practices.
We are not responsible for the privacy practices, content, or security of third-party websites that we do not operate.
We encourage customers to review the privacy policies of external services before providing personal information.
16. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our business operations, website technologies, service providers, or applicable legal requirements.
When updates are made, the revised version will be published on this page together with an updated revision date where appropriate.
We encourage customers to review this page periodically to remain informed about our privacy practices.
Where required by law, we will provide additional notice or obtain consent before implementing material changes to our data processing practices.
17. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through the official channels below.
Brand Name
Lorcavino
Legal Company Name
Liuzhou Qipuyujing E-Commerce Co., Ltd.
Customer Support & Privacy Email
service@lorcavino.com
Business Address
Room 27-3, Unit 2, Building 13, Evergrande Yujingwan, No. 8 Heyuan Road, Yanghe Avenue, Yufeng District, Liuzhou, Guangxi 545000, P.R. China
We value your privacy and are committed to handling your inquiries with care and transparency.
Lorcavino
Your Privacy. Our Responsibility.