Return & Refund Policy
Return & Refund Policy
At Lorcavino, customer satisfaction is an important part of our shopping experience. We want you to feel confident when shopping with us.
If a purchase does not meet your expectations, our Return & Refund Policy explains the procedures, conditions, and available solutions for order cancellations, returns, and refunds.
Please review the following guidelines before submitting a return or refund request.
1. Order Cancellation
We understand that circumstances may change after an order has been placed.
You may request an order cancellation before your order enters the processing or fulfillment stage.
If your cancellation request is approved, the payment received will be refunded in full to your original payment method.
Please note:
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Orders that have already entered processing or fulfillment may no longer be eligible for cancellation.
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Orders that have been packed or shipped generally cannot be canceled through the standard cancellation process.
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Submitting a cancellation request does not guarantee approval.
If you wish to cancel an order, please contact our customer support team as soon as possible.
Email: service@lorcavino.com
Please include your order number and cancellation request so that our team can review your order status.
2. Return Eligibility
We offer a 30-calendar-day return period beginning on the date your order is delivered.
To qualify for a standard return, products should meet the following conditions:
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The item must be unused and in its original condition.
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Original packaging, accessories, and included components should be retained where applicable.
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Proof of purchase, such as an order confirmation or order number, must be provided.
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The return request must be submitted within the applicable 30-day return period.
Certain products may be subject to additional return restrictions where permitted by applicable law.
Please contact our customer support team before sending any product back.
Returns sent without prior authorization may not be accepted or processed.
Nothing in this policy limits any mandatory return or refund rights you may have under applicable consumer protection laws.
3. How to Request a Return
We aim to make the return process as straightforward as possible.
To begin, contact our customer support team using the official email address below:
Email: service@lorcavino.com
Please provide the following information:
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Your order number.
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The name of the product you wish to return.
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The reason for your return request.
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Clear photographs or videos of the product, if relevant.
Once we receive your request, our team will review the information and provide the appropriate return instructions.
Please wait for confirmation and return authorization before shipping any merchandise back to us.
4. Return Address
For security and proper return handling, please do not send returned merchandise directly to our business registration address.
Once your return request has been reviewed and approved, our customer support team will provide the appropriate return address and detailed shipping instructions.
Please ensure that the return shipment follows the instructions provided by our team to avoid unnecessary processing delays.
5. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return.
Customer-Initiated Returns
For returns resulting from personal preference or a change of mind, including:
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Ordering the wrong product.
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Changing your mind after purchase.
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Choosing a different product or variation.
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Other personal preference reasons.
The customer is responsible for the applicable return shipping costs.
Damaged, Defective, or Incorrect Products
If you receive a product that is:
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Damaged during transportation.
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Defective or not functioning as intended.
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Incorrect or different from the item ordered.
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Significantly different from its advertised description.
Please contact us with your order details and supporting photographs or videos.
After reviewing the issue, we will work with you to arrange an appropriate solution, which may include a replacement, refund, or return assistance.
For confirmed issues of this nature, we will provide the appropriate resolution without additional return costs to the customer, subject to applicable law.
6. Refund Processing
Once an approved returned item has been received and inspected, our team will notify you of the refund decision.
If your refund is approved, it will be issued to your original payment method.
Refund Processing Time:
5–10 business days after the returned item has been received and inspected.
Please keep in mind:
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Refunds are processed through the original payment method whenever possible.
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The time required for funds to appear in your account may vary.
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Banks, card issuers, and payment providers may require additional processing time.
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The actual posting date is determined by your financial institution or payment provider.
We will make reasonable efforts to process approved refunds within the stated timeframe.
7. Late or Missing Refunds
If you have not received your refund within the expected timeframe, we recommend following these steps:
Step 1 – Check Your Account
Review your original payment account or bank statement to confirm whether the refund has been posted.
Step 2 – Contact Your Payment Provider
Some banks and payment providers require additional time to display completed refunds.
Step 3 – Contact Lorcavino
If the refund is still missing after checking with your payment provider, please contact our customer support team.
Email: service@lorcavino.com
Please include your order number and any relevant payment information so that we can assist you more efficiently.
8. Important Return & Refund Information
To help ensure a smooth experience, please keep the following points in mind:
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Always contact our customer support team before returning an item.
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Keep your order confirmation and relevant purchase information.
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Follow the return instructions provided after your request is approved.
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Retain your return shipping receipt and tracking details where available.
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Refund eligibility and processing are subject to this policy and applicable consumer protection laws.
Where mandatory consumer rights provide greater protection, those rights will take precedence over any inconsistent provision of this policy.
9. Policy Updates
Lorcavino may update this Return & Refund Policy from time to time to reflect changes in business operations, return procedures, or applicable legal requirements.
Any revised version will be published on this page.
We encourage customers to review this policy periodically to stay informed about the latest return and refund procedures.
10. Contact Information
If you have questions about cancellations, returns, refunds, or any other after-sales matter, our customer support team is here to assist you.
Brand Name
Lorcavino
Legal Company Name
Liuzhou Qipuyujing E-Commerce Co., Ltd.
Customer Support Email
service@lorcavino.com
Business Address
Room 27-3, Unit 2, Building 13, Evergrande Yujingwan, No. 8 Heyuan Road, Yanghe Avenue, Yufeng District, Liuzhou, Guangxi 545000, P.R. China
Lorcavino
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